experiences
User Experience Designer II
2022–current
User Experience Designer II
2022–current
User Experience Designer II
2022–current
User Experience Designer II
2022–current
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Analyzed customer issues and identified problem areas with high accuracy, reducing discovery time by 2-3 months and improving customer satisfaction after deployment.
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Analyzed customer issues and identified problem areas with high accuracy, reducing discovery time by 2-3 months and improving customer satisfaction after deployment.
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Analyzed customer issues and identified problem areas with high accuracy, reducing discovery time by 2-3 months and improving customer satisfaction after deployment.
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Analyzed customer issues and identified problem areas with high accuracy, reducing discovery time by 2-3 months and improving customer satisfaction after deployment.
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Planned and executed user research with a creative approach, meeting stakeholder expectations under tight timelines, while being able to collect high-quality data to anticipate potential problems in the long term.
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Planned and executed user research with a creative approach, meeting stakeholder expectations under tight timelines, while being able to collect high-quality data to anticipate potential problems in the long term.
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Planned and executed user research with a creative approach, meeting stakeholder expectations under tight timelines, while being able to collect high-quality data to anticipate potential problems in the long term.
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Planned and executed user research with a creative approach, meeting stakeholder expectations under tight timelines, while being able to collect high-quality data to anticipate potential problems in the long term.
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Synthesized and delivered research insights, changing product direction to strategically address underlying user intentions and system problems.
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Synthesized and delivered research insights, changing product direction to strategically address underlying user intentions and system problems.
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Synthesized and delivered research insights, changing product direction to strategically address underlying user intentions and system problems.
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Synthesized and delivered research insights, changing product direction to strategically address underlying user intentions and system problems.
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Introduced user journeys to team discussions, helping both product leaders and engineers quickly align on the vision for cohesive user experience and effective development plan.
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Introduced user journeys to team discussions, helping both product leaders and engineers quickly align on the vision for cohesive user experience and effective development plan.
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Introduced user journeys to team discussions, helping both product leaders and engineers quickly align on the vision for cohesive user experience and effective development plan.
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Introduced user journeys to team discussions, helping both product leaders and engineers quickly align on the vision for cohesive user experience and effective development plan.
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Be a friend to engineers. Successfully built a cross-functional collaborative culture among the assigned development team.
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Be a friend to engineers. Successfully built a cross-functional collaborative culture among the assigned development team.
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Be a friend to engineers. Successfully built a cross-functional collaborative culture among the assigned development team.
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Be a friend to engineers. Successfully built a cross-functional collaborative culture among the assigned development team.
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Graduated the one-year Generation Workday program, developing strong skills in communication and collaboration. Embraced the Workday's culture and core values.
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Graduated the one-year Generation Workday program, developing strong skills in communication and collaboration. Embraced the Workday's culture and core values.
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Graduated the one-year Generation Workday program, developing strong skills in communication and collaboration. Embraced the Workday's culture and core values.
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Graduated the one-year Generation Workday program, developing strong skills in communication and collaboration. Embraced the Workday's culture and core values.
User Experience Design Intern
2022
User Experience Design Intern
2022
User Experience Design Intern
2022
User Experience Design Intern
2022
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Organized and categorized research data, improving team efficiency in identifying common themes and action items.
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Organized and categorized research data, improving team efficiency in identifying common themes and action items.
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Organized and categorized research data, improving team efficiency in identifying common themes and action items.
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Organized and categorized research data, improving team efficiency in identifying common themes and action items.
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Developed seamless Figma prototypes for research sessions, helping the team and participants set the focus on usability of the testing features, and reduce bias towards test results.
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Developed seamless Figma prototypes for research sessions, helping the team and participants set the focus on usability of the testing features, and reduce bias towards test results.
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Developed seamless Figma prototypes for research sessions, helping the team and participants set the focus on usability of the testing features, and reduce bias towards test results.
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Developed seamless Figma prototypes for research sessions, helping the team and participants set the focus on usability of the testing features, and reduce bias towards test results.
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Delivered high-quality designs meeting product requirements and aligning with design system standards.
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Delivered high-quality designs meeting product requirements and aligning with design system standards.
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Delivered high-quality designs meeting product requirements and aligning with design system standards.
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Delivered high-quality designs meeting product requirements and aligning with design system standards.
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Supported a smooth transition of the team's component library from Sketch to Figma. Re-structured components’ properties to align with designers’ mental model, improving productivity of the Design team.
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Supported a smooth transition of the team's component library from Sketch to Figma. Re-structured components’ properties to align with designers’ mental model, improving productivity of the Design team.
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Supported a smooth transition of the team's component library from Sketch to Figma. Re-structured components’ properties to align with designers’ mental model, improving productivity of the Design team.
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Supported a smooth transition of the team's component library from Sketch to Figma. Re-structured components’ properties to align with designers’ mental model, improving productivity of the Design team.
Digital Branding Consultant
2024
Digital Branding Consultant
2024
Digital Branding Consultant
2024
Digital Branding Consultant
2024
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Worked with stakeholders to gain understanding about Hoang Duc. Conducted market research and helped stakeholders define their unique value proposition.
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Worked with stakeholders to gain understanding about Hoang Duc. Conducted market research and helped stakeholders define their unique value proposition.
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Worked with stakeholders to gain understanding about Hoang Duc. Conducted market research and helped stakeholders define their unique value proposition.
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Worked with stakeholders to gain understanding about Hoang Duc. Conducted market research and helped stakeholders define their unique value proposition.
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Delivered a web content strategy, highlighting the company's core values, vision, and commitment to community health.
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Delivered a web content strategy, highlighting the company's core values, vision, and commitment to community health.
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Delivered a web content strategy, highlighting the company's core values, vision, and commitment to community health.
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Delivered a web content strategy, highlighting the company's core values, vision, and commitment to community health.
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Helped improve the digital assets to better narrate the company’s scope of services, targeting nation-wide customers and global partners.
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Helped improve the digital assets to better narrate the company’s scope of services, targeting nation-wide customers and global partners.
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Helped improve the digital assets to better narrate the company’s scope of services, targeting nation-wide customers and global partners.
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Helped improve the digital assets to better narrate the company’s scope of services, targeting nation-wide customers and global partners.
Projects
A journey of “tactical research,” in which I conducted various small studies. The goals were to promptly respond to product inquiries within the promised timeline, and subsequently gather insights into user behavior. These findings were then synthesized to create a comprehensive understanding of user interactions, both in-and-outside of the system.
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Education
Miami University
B.A. in Interactive Media Studies
Minors in Computer Science & Digital Innovation
Education
Miami University
B.A. in Interactive Media Studies
Minors in Computer Science & Digital Innovation
Education
Miami University
B.A. in Interactive Media Studies
Minors in Computer Science & Digital Innovation
Education
Miami University
B.A. in Interactive Media Studies
Minors in Computer Science & Digital Innovation
© 2025 EMI
© 2025 EMI
© 2025 EMI